Bally Total Fitness-Albany - (518) 213-4230

• State-of-the-Art Equipment
• Customized Fitness Programs
• Easy-to-Join Membership

I joined, or so I thought, on a month to month basis. Little did I know, my contract surprising listed me as a year long member. I SPECIFICALLY stated I was only joining for a two month period as I was leaving the state. I was assured this was not problem. Well, when it came time to cancel, I was told I needed to present a utility bill from my new home (of which there was none, because the construction is in process) a mortgage agreement, (out of the question, it's none of their business) or I would be responsible for the yearly fee. I told the manager I would just cancel my credit card and did so. Even my credit card advisor said she had a terrible experience with Ballys. The rude, disrepectful manner in which I was treated was incredible. The manager was smug and "if that's the way you want to play it" that Ballys could play the same game. How they get away with bullying people is beyond me. Save your money and your time - join another club!!!

Signed on after a 3 week trial program. Promised 1:1 training and a "program". Within 4 weeks, all staff terminated due to sexual harrassement charges. Replacement staff (mostly kids) cared less about keeping up with the promises made by sellers. They were too busy trying to hook up with members of the opposite gender...Seen time after time from both the male AND female attendants. Appoinments for 1:1 were NOT maintained, No programs were ever provided. Equipment over a 2 1/2 yr time frame was in fair condition, much of the padding and protective coverings are in poor condition. Notified Corporate, and received one phone call back from "the new manager" who is gone more than here, and is of course the only person who can assist us. The only way to cancel the contract is through death, moving over 25 miles from the facilitiy, or with medical reasons. Have read article after article in the T.U. how folks were helped out of their contracts, This of course AFTER we signed up, and because we tried to use the facility and obtain the services, we were not eligible for a refund attempt.... Ballys at Crossgates stinks...The facility, the staff the corporate offices. I would NOT give this particular facility even a 1 star Rating. IT is NOT worth it.

I'm rating it a 1 out of 5 No Joke as per my experience with this Bally's. The Bally's Total Fitness company is a very dirty company. They lied during the sign up saying that you can cancel in 60 days with no problems, but the truth is you only get 3 days to cancel and also you signed up for a 3 year CREDIT-based contract which you can only get out of if YOU DIE or You are injured for 6 MONTHS with a doctor's note or you MOVE TO a RURAL area 25 miles away from any Ballys. These terms are horrible and nobody should ever trust a gym for 3 years, what if the gym starts to lose quality over 3 years (gets crowded, not taking care of machines, gets dirty, or it gets crowded or you need the $ later)? So after you've signed up they're done smiling at you and making you feel good and instead make you feel like a piece of ....well you know what. Also the staff have been repeatedly getting into trouble for sexually harassing women and assault charges in the women's bathroom.... The Bally's Total Fitness company is a dirty company just google it and you'll quickly find out more about it.